COVID 19 POLICY FOR IN-PERSON STUDENTS
In order to keep our students and staff safe, you must wear a mask indoors, during your class or private lesson. We also require proof of vaccination or a negative COVID test taken within 48 hours before your class or private lesson starts. Proof of vaccination will be checked by our staff the first day of class, upon arrival at 28 Broadway. If you are not vaccinated, proof of negative test results will be checked upon arrival for each class or lesson. All of our workstations and equipment will be cleaned in between classes for your safety. We appreciate your cooperation and look forward to welcoming you!
How do I register and pay for classes?
You can register for classes and make payments via our website or over the phone.
Online: Select your desired course(s) and click on the “enroll” link to view upcoming start dates. Select the one that works for you and enter your credit card information. You’ll receive an email confirmation within a few minutes.
Phone: Call 1.646.747.0144 to speak with a representative who can assist you in choosing a course and enrolling you.
Can I get a refund or transfer into a different course?
All refund requests must be made via email to [email protected] All refunds are subject to a fifty dollar USD ($50.00 USD) processing fee, and all refunds can take up to thirty (30) days to process.
Requests made anytime after registration and before 7 days of the start of the first class will receive a 75% refund of the total cost of the course or program.
Requests made within 7 days prior to the beginning of the first class and before the beginning of the second class will receive a 50% refund of the total cost of the course or program.
Any and all refund requests made after the beginning of the first class for a particular course are non-refundable.
Due to small class sizes and a limited amount of space we are unable to offer transfers or holds on any courses or workshops.
What is your Holiday schedule?
We are closed for Memorial Day, Veterans Day, Labor Day, Independence Day, Thanksgiving weekend (Thurs-Sun), and from Christmas Eve through New Years Day.
What if I need to change my schedule once I enroll?
Please notify our Admissions office ([email protected]) to discuss possible transfers or holds on any courses.
What if my schedule changes after my course starts?
Please notify our Admissions office to discuss possible transfers or holds on any courses.
What happens if I miss a class?
We recommend you do your best to make all of our classes. That said, you can always catch up on the in-class material through a private, make-up lesson for a discounted $99 per hour (we recommend a 2 hour lesson). We will need to make arrangements to have your lesson before the next day’s class so you can stay on track.
If you cancel, change or miss your appointment with less than 24 hours notice for a private lesson or a makeup class, you will be charged the full amount for the missed appointment or class.
What genres of music do you teach?
You can apply the techniques we teach to all styles of music. We encourage you to expand your musical horizon, but ultimately, instructors focus on the music you like and want to learn.
What should I bring to class?
Each station is fully outfitted to accommodate you. You are encouraged to bring your own headphones and portable hard drive for you to be able to save all of your work. Feel free to bring any live sets or stems from your portable hard drive to work from.
Can I bring my own laptop?
All classes will be taught on MacBook Pros that we provide to students. Due to classroom standards, we do not allow students to use personal computers during class. Feel free to reach out to us with any questions.
Do you sell equipment or software?
You can access discounted pricing through our educational partnerships. Contact us for more information.
Do you offer gift certificates?
Yes, you can purchase gift certificates by calling 646.747.0144
Can I bring food to class?
No eating or drinking is allowed in the class but you may bring food and eat in our student lounge.
Can I come before my class or stay after to practice?
You can come any time before your class and stay to practice if there is an available workstation within business hours and you are a currently enrolled student.
PREPARATION FOR YOUR ONLINE CLASS OR LESSON
We offer a complimentary session with our in-house tech team to ensure that your computer settings and equipment are optimal for your lesson. In the event that this session goes beyond 1 hour, you are required to purchase additional time at a rate of $99/hour. If you do not wish to purchase this additional time, you are responsible for setting up your equipment before you meet with your mentor.
The tech session must occur at least 48 hours prior to your first class or lesson. We are not responsible for any damages that may occur while advising you remotely regarding your computer configuration and hardware.