FAQ

PAYMENT

How do I register and pay for classes?

You can register for classes and make payments via our website or over the phone.

Online: Select your desired course(s) and click on the “enroll” link to view upcoming start dates. Select the one that works for you and enter your credit card information. You’ll receive an email confirmation within a few minutes.

Phone: Call 1.646.747.0144 to speak with a representative who can assist you in choosing a course and enrolling you.


Can I get a refund or transfer into a different course?

All refund requests must be made via email to [email protected]. All refunds are subject to a fifty dollar USD ($50.00 USD) processing fee, and all refunds can take up to thirty (30) days to process.

Requests made anytime after registration and before 7 days of the start of the first class will receive a 75% refund of the total cost of the course or program.

Requests made within 7 days prior to the beginning of the first class and before the beginning of the second class will receive a 50% refund of the total cost of the course or program.

Any and all refund requests made after the beginning of the first class for a particular course are non-refundable.

Due to small class sizes and a limited amount of space we are unable to offer transfers or holds on any courses or workshops.


SCHEDULING

What is your Holiday schedule?

We are closed for Memorial Day, Labor Day, Independence Day, Thanksgiving weekend (Thurs-Sun), and from Christmas Eve through New Years Day.

What if I need to change my schedule once I enroll?

Please notify our Admissions office ([email protected]) to discuss possible transfers or holds on any courses.


What if my schedule changes after my course starts?

Please notify our Admissions office to discuss possible transfers or holds on any courses.


What happens if I miss a class?

We recommend you do your best to make all five days of our intensives. That said, you can always catch up on the in-class material through a private, one-hour make-up lesson for a discounted $75. 

If you cancel, change or miss your appointment with less than 24 hours notice for a private lesson or a makeup class, you will be charged the full amount for the missed appointment or class.


OTHER

What genres of music do you teach?

You can apply the techniques we teach to all styles of music. We encourage you to expand your musical horizon, but ultimately, instructors focus on the music you like and want to learn.  


What equipment do you recommend? Can you teach me how to hook this up?

For both part-time courses and intensives, each station is fully outfitted to accommodate a beginning student. You are encouraged to bring your own headphones, and an iLok if you’re taking one of our mixing courses. If you prefer to bring your own laptop, check the course description page to make sure you have the required software and operating system to participate in the class.

Do you sell equipment or software?

You can access to discounted pricing through our educational partnership with Guitar Center. Contact us for more information.


Do you offer gift certificates?

Yes, you can purchase gift certificates by calling 646.747.0144.